Refund Policy

Thank you for shopping at Elegante' Eyewear. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our Refund Policy below for more information:

Refund eligibility

We offer refunds on eligible items within 7 days of the original purchase date. To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition that you received it.

Prescription Eyewear & Prescription Sunglasses (Important)

If you place an order for prescription eyewear or prescription sunglasses, then only the frame amount will be refunded in case of return.

The lens amount will not be refunded, because prescription lenses are specially made as per your individual eye power and cannot be reused.

Non-refundable items

Certain items are non-refundable, including:

  • Gift cards

  • Customized or personalized items

  • Items purchased during promotional sales or clearance events

Initiating a refund

To initiate a refund, please contact our customer service team with your order number and details of the item(s) you wish to return. You can reach us by email at [customersupport@eleganteeyewear.com] or by phone at [8287487700]. You can also drop a message on WhatsApp. Our team will guide you through the return process and provide you with a return authorization if your item is eligible for a refund.

Return shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refund processing

Once your return is received and inspected, we will send you an email notification to confirm we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or financial institution.

Damaged or defective items

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.

Changes to this policy

We reserve the right to modify or update this Refund Policy at any time, so please review it periodically for changes. Any updates will be effective immediately upon posting on our website.

Contact us

If you have any questions or concerns about our Refund Policy, please contact our customer service team for assistance.

Thank you for shopping at Elegante' Eyewear. We appreciate your trust and strive to provide you with the best shopping experience possible.