Cancellation Policy

At Elegante Eyewear, we understand that sometimes circumstances may arise that require you to cancel your order. We strive to make this process as convenient and transparent as possible. Please review our Order Cancellation Policy below for more information:

Cancellation window

You may cancel your order within 24 hours of placing it. After this time frame, your order will likely have already been processed and prepared for shipment, and cancellation may not be possible.

How to cancel

To cancel your order, please contact our customer service team as soon as possible. You can reach us by email at contact@eleganteeyewear.com. Please provide your order number and relevant details to assist us in locating your order quickly.

Refunds

If you cancel your order within the designated cancellation window, we will issue a full refund to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear on your account, depending on your bank or financial institution.

Exceptions

There may be certain circumstances where we are unable to process a cancellation or provide a refund, including:

• If your order has already been shipped or delivered.
• If personalized or customized items have been produced or prepared specifically for your order.
• If the cancellation request is made after the designated cancellation window.

Changes to this policy

We reserve the right to modify or update this Order Cancellation Policy at any time, so please review it periodically for changes. Any updates will be effective immediately upon posting on our website.

Contact us

If you have any questions or concerns about our Order Cancellation Policy, please contact our customer service team for assistance.

Thank you for choosing Elegante Eyewear. We appreciate your understanding and cooperation regarding our cancellation procedures.